Love in the Time of Facebook
What you’re going to read is kind of weird. For lack of a better story to tell, and with an enormous lack of imagination, I will begin by saying this story is about love. An unusual kind of love, that is. I fell in love with a girl and she does not know I exist.
How did that happen? It is more of a personal choice, really. I have to say I never even tried to approach her for fear of getting rejected. I know,
Taking the Plunge: A Career Switch I Don’t Regret
One of my former bosses once told me, “When you live your youth without fear, you will live your older self with regret.” He once called me on the phone and gave me a 45-minute pep talk about “going over to the edge of the boat to see how far you can take it before it tips over.”
A few months after that talk, I followed his advice. I resigned from my job, decided to try a change of career an
Board Games for the Bored Rep
One of the biggest challenges of being a tech support rep is not handling irate, screaming customers on the phone. After all, that’s the job of the poor call center agent. No: as technical support, the hardest challenge is trying to stay awake in the wee hours of the night, when everyone else in town is soundly sleeping.
People approach this problem differently. Some load up on copious amounts of caffeine, be
The Tale of the Happy Customer
I wasn’t exactly sure how to react, because I actually had both of these reactions going off in my head I’m not even sure which one happened first.
WTF?!?!
Ha! I still got it! Who’s your daddy? Who’s yer daddy?!
What am I reacting to? I went down to Verizon sometime last week (if it was even last week) with the intention to settle my bill since I was in the mall already. The print copy has
Things You Can Do To Get Along with Coworkers
Although you mostly spend your time wearing your headset and talking to clients over the phone, it is still important to get along with your officemates. It can help you perform better because you’re comfortable with the people you’re working with. They also help you de-stress when things are getting tough at work.
Despite its recognized importance, getting along with your colleagues may not be an easy
Is Tech Too Friendly?
Technology made to be user-friendly is good. It means more people have a chance at using it to improve their lives or speed up how they do things. While editors for publishing houses ideally should not be replaced by online grammar check systems soon, they are a very useful tool for speeding up the process of rejecting the thousands of bad manuscripts that get reviewed each year. However, there is a problem that so
Healthy Living in a Call Center
Being employed in a call center can be really tough, even on your health. Working very late and shifting hours (others are in the graveyard shift), handling difficult calls, and being nervous for your week’s observations could all contribute to having health problems. Some of these health troubles you can get are:
· Stress-related problems
· Anxiety issues
·
How to Keep Your TSR Job
One of the most in demand jobs right now is being a call center representative. This is because the call center industry has increasingly become popular over the last decade. Almost every industry has realized the merits of hiring the service of a call center for their business, and why not? Business owners get to have people promote, sell, troubleshoot and answer questions for them. They can hire customer service
Why Tech Support Hates Proprietary Electronics
The business world loves proprietary things. It can be so very profitable, after all. Something like the iPhone 5, where practically everything in it is owned in some way by Apple, represent profitability to executives. This is because the technology powering it is exclusive to the manufacturer, which means that only the company can actually look inside and fix it. Well, assuming the customer doesn’t want the
Liven up Those Boring Calls!
In the tech support industry, the lowest-rated performances are usually found in the middle of the shift. That’s because 4 hours into a 9-hour day, the task settles into a monotonous routine. In contrast, the first few hours are usually lively, as the call center agent is still fresh from home, while the last few hours fly by as they look forward to the end of shift.
However, knowing the hours of the “dead zone
